Our Spinch Responsible Gaming

Our Commitment to Safer Gambling

We want every visit to our platform to be a positive one. Our team has built Spinch with safety at its core, from age verification during registration to ongoing monitoring of player activity. We at Spinch believe that responsible gaming is a shared responsibility between us and our players, and we work hard to make sure everyone who plays with us has access to the information and tools required to stay in control.

Our casino operates under the oversight of the Gaming Board of Anjouan (Union of Comoros), and we follow the regulatory requirements set out in our licence regarding player protection, fair play, and responsible gambling practices. We also comply with the laws of Costa Rica, where our operating entity is based, ensuring that our policies meet recognised standards of player safety.

Who Can Play at Spinch

Our games are intended for adults only. You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register an account and play at Spinch Casino. We verify the age and identity of our players as part of our standard verification process, and we reserve the right to request documentation at any time to confirm eligibility.

We do not accept players from a number of jurisdictions, including but not limited to the United States, Russia, Ukraine, the United Kingdom's overlapping restricted territories, and several other countries listed in our terms and conditions. If you reside in a restricted country, we kindly ask that you refrain from attempting to access our services, including through the use of VPNs or other tools designed to mask your actual location. Using encrypted connections to falsify geolocation is considered a breach of our terms and may lead to account suspension, closure, or forfeiture of winnings.

Tools to Help You Stay in Control

We at Spinch provide several account settings designed to help you manage your time and spending while playing with us. You can adjust these settings at any time through your account dashboard, and our support team is always available if you need assistance applying them.

• Deposit Limits – Set daily, weekly, or monthly caps on how much you can deposit into your Spinch account.
• Loss Limits – Define the maximum amount you are willing to lose over a chosen period.
• Wager Limits – Control how much you stake across your gaming sessions.
• Session Time Reminders – Receive automatic notifications reminding you how long you have been playing.
• Cooling-Off Period – Take a short break from your account, ranging from 24 hours to several weeks, during which you will not be able to log in.
• Self-Exclusion – Request a longer-term exclusion from Spinch Online Casino, from six months up to a permanent closure of your account.

Once a self-exclusion request is submitted, our team will process it promptly, and we will not send marketing communications to excluded players during the exclusion period. Reactivating an account after self-exclusion typically requires a cooling-off period and a direct conversation with our support team to confirm you wish to resume play.

How to Set a Limit

1. Log in to your Spinch account.
2. Navigate to the account settings or responsible gaming section.
3. Choose the type of limit you wish to apply, such as deposit, loss, or session limits.
4. Enter the amount and time period for your chosen limit.
5. Confirm your selection and save the changes.

Please note that lowering a limit takes effect immediately, while increasing a limit may require a short waiting period before the new, higher limit becomes active. This delay is intentional and designed to prevent impulsive decisions made during a gaming session.

Recognising the Signs of Problem Gambling

We encourage all our players to regularly reflect on their gambling habits. Some common warning signs of problem gambling include:

• Spending more money or time gambling than originally planned.
• Chasing losses by increasing bets or depositing more funds.
• Neglecting work, relationships, or responsibilities because of gambling.
• Feeling anxious, irritable, or distressed when not gambling.
• Borrowing money or using funds intended for essentials to gamble.
• Lying to friends or family about the extent of your gambling activity.

If any of these signs sound familiar, we strongly recommend using the tools we have made available, such as deposit limits or self-exclusion, and reaching out to one of the independent support organisations listed below.

Independent Support Organisations

Spinch Casino works alongside independent, non-profit organisations that specialise in helping people who struggle with gambling-related harm. These organisations offer free, confidential advice and support:

• GamCare – Advice, support, and free counselling for anyone affected by problem gambling.
• BeGambleAware – Information and tools to help you gamble more safely.
• Gamblers Anonymous – A fellowship of individuals who share their experience and support one another in recovery.
• Gamban and similar software – Third-party tools that block access to gambling websites across your devices.

We recommend contacting these organisations directly if you feel you need additional support beyond the tools available on our platform. Their services are free, confidential, and available to anyone, regardless of where they play.

Protecting Younger Players

We take the protection of minors extremely seriously. Our account registration process requires identity verification, and we encourage parents or guardians to install parental control software on any shared devices to prevent underage access to Spinch Online Casino or any other gambling website. Family members concerned about a loved one's gambling are also welcome to contact our support team for guidance on available protective measures, including third-party exclusion requests where permitted.