Spinch Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when you register and play at Spinch. This Privacy Policy explains how we collect, use, store and protect your information, and what choices you have regarding your personal data. By creating an account and using our services, you agree to the practices described in this policy.

Who We Are and How to Contact Us

Spinch is operated under licence by the Gaming Board of Anjouan (Union of Comoros), licence No. ALSI-202410047-FI2, with Costa Rica as the governing law and jurisdiction. If you have questions about how we process your data, you can reach our support team via live chat 24/7, e-mail at [email protected], or Telegram. We at Spinch take data protection seriously and have designed our systems to safeguard your information at every stage.

Information We Collect

When you visit our website or create an account with us, we collect several categories of information necessary to provide our services, verify your identity, and comply with regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather payment information, including the deposit and withdrawal methods you use, such as Visa, Mastercard, Skrill, Neteller, or cryptocurrencies.
• We record your gaming activity, including bets placed, bonuses claimed, and loyalty points earned through our 25-level Loyalty Program.
• We collect identity verification documents, including proof of identity, proof of payment method ownership, and utility bills, as required before processing withdrawals.
• We track technical data such as your IP address, device type, browser information, and geolocation to prevent fraud and ensure compliance with restricted territories.

How We Use Your Information

Our Spinch platform uses the data we collect for several legitimate purposes. We process your information to open and manage your account, verify your identity in line with our anti-fraud and anti-money laundering obligations, process deposits and withdrawals, and deliver promotions such as our Welcome Pack or Weekend Reload bonus. We also use your data to personalize your experience, including tailored offers through our Spinch Wheel or Daily Quests.

We may use your contact details to send you important account notifications, security alerts, and, where you have consented, marketing communications about new games or bonuses. You can withdraw your marketing consent at any time by contacting our support team.

Identity Verification and Documents

Before we process any payout, we require identity verification. Our policy requires that documents such as proof of identity, payment method ownership, and utility bills be submitted in the Latin or Cyrillic alphabet; otherwise, we may request video verification showing the original documents. We ask that you provide requested documents within 30 calendar days, as failure to do so may result in your account being blocked from all transactions. We may also request proof of source of funds or bank statements at any time to comply with our regulatory duties.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site, remember your preferences, and analyze how our services are used. Our cookies help us recognize returning players, keep your session secure, and measure the performance of our promotions and games. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties when necessary to operate our business and comply with legal requirements.

• We share data with payment processors, including our payment agent Nitouka Ltd, to facilitate deposits and withdrawals.
• We share information with game providers, such as Pragmatic Play, Evolution, and Playson, to the extent necessary to deliver gameplay.
• We disclose information to regulatory authorities, including the Gaming Board of Anjouan, when legally required.
• We may share data with fraud prevention and verification services to confirm your identity and protect against abuse.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. If your account becomes dormant, we apply a dormant account fee of 10 USD per month after 180 days without login, and after one year of inactivity, your account may be closed in accordance with our terms. We retain transaction records and verification documents as required by applicable gaming regulations even after account closure.

Data Security

We use industry-standard security measures to protect your personal and financial information from unauthorized access, loss, or misuse. Our systems encrypt sensitive data during transmission, and we restrict access to personal information to authorized personnel only. While we take extensive precautions, no online system is entirely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data held by us.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing.
• You can request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

Restricted Jurisdictions and VPN Use

We do not accept players from restricted countries listed in our terms, and we require accurate geolocation data to confirm eligibility. Using VPNs or other tools to falsify your location is not permitted under our policies and may result in account suspension, closure, or forfeiture of winnings. We collect geolocation data specifically to enforce these restrictions and maintain compliance with our licence.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We recommend reviewing this page periodically. Continued use of Spinch after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out through our live chat, available 24/7, or email us directly at [email protected]. We are here to help and ensure your experience with us remains secure and transparent.